At The Headache Clinic, we aim to ensure your orders arrive safely and promptly. This Shipping Policy outlines how we process, deliver, and manage shipments for products purchased through our website.
We deliver nationwide using trusted courier partners.
Standard delivery times are typically 2–5 working days, depending on your location.
Rural areas may take an additional 1–3 working days.
Orders are usually processed and dispatched within 1–2 working days after payment is confirmed.
You will receive an email notification when your order has been shipped.
Shipping fees are calculated at checkout and depend on:
All orders include tracking.
Your tracking link will be emailed once your order has been dispatched.
If you have not received tracking details within 48 hours of purchase, please contact us at hello@headacheclinic.co.nz.
While we work closely with our courier partners, delivery times may be affected by:
If your parcel is significantly delayed or lost, get in touch and we will investigate promptly.
International shipping may be available for selected products. Delivery times and costs vary by country.
Customers are responsible for any customs duties, import fees, or taxes applied in their country.
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