Privacy Policy — The Headache Clinic

This Privacy Policy explains how The Headache Clinic (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our services, visit our website, or purchase our products. By engaging with us, you agree to the practices outlined in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when necessary:

• Name
• Date of birth
• Contact information (email, phone number, address)
• Appointment and billing information
• Payment details (processed securely by third-party providers)

1.2 Health Information

As a healthcare provider, we collect clinical information relevant to your care, including:

• Medical history
• Symptoms and health concerns
• Assessment notes
• Treatment plans and progress notes

This information is collected to deliver safe, effective clinical care.

1.3 Website and Digital Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Pages visited
• Time and date of visit
• Cookies and analytics data

This helps us improve our website and user experience.

2. How We Use Your Information

We use your personal and health information to:

• Provide clinical assessment and treatment
• Manage appointments and communication
• Process payments and invoicing
• Improve our services and digital platforms
• Respond to enquiries
• Meet legal, ethical, and regulatory requirements

We do not use your clinical information for marketing purposes.

3. How We Store and Protect Your Information

We take appropriate measures to keep your information secure.

This includes:

• Secure electronic health record systems
• Password-protected databases
• Limited staff access based based on role
• Encrypted communications where appropriate

No system is completely immune to risk, but we take reasonable steps to prevent unauthorised access, loss, or misuse.

4. Sharing Your Information

We may share your information only when necessary, including:

• With other healthcare professionals involved in your care (with your consent where required)
• With third-party service providers such as payment processors, IT partners, or booking platforms
• When legally required, such as to comply with law enforcement, court orders, or mandatory reporting

We do not sell or rent your information to third parties.

5. Your Rights

Under New Zealand privacy law, you have the right to:

• Access your personal or health information
• Request correction of incorrect or incomplete information
• Request deletion of information where appropriate
• Withdraw consent for certain types of data use

To exercise these rights, contact us at enquiry@headacheclinic.co.nz.

6. Retention of Information

We retain information only for as long as necessary to:

• Provide clinical care
• Comply with professional and legal obligations
• Maintain accurate medical records in line with health regulations

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and performance.
You may change your browser settings to disable cookies, though some features may not function correctly.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated date.

10. Contact Us

For any questions regarding this Privacy Policy or to make a request, contact us at:
Email: enquiry@headacheclinic.co.nz