Returns Policy — The Headache Clinic

We want you to feel confident purchasing from The Headache Clinic. If something isn’t right, we’re here to help.

1. Faulty or Damaged Items

If your item arrives damaged or faulty, please notify us within 14 days of receiving it.

We will arrange:

• A replacement,
• Or a full refund,
• And, if required, a prepaid return label.

Providing photos of the issue can speed up the process.

2. Incorrect or Missing Items

If you receive the wrong product or part of your order is missing, contact us within 7 days and we will correct the issue promptly.

3. Change-of-Mind Returns

We offer change-of-mind returns at our discretion.

To be eligible:

• The item must be unused, unopened, and in its original packaging
• You must contact us within 14 days of delivery
• Return shipping costs must be covered by the customer

Once the returned item has been inspected and approved, we will issue a refund to the original payment method.

4. Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

• Opened or used items
• Products not in original condition
• Any item returned outside the stated timeframes

5. How to Request a Return

Please email hello@headacheclinic.co.nz with:

• Your name
• Order number
• Reason for return
• Supporting photos (if applicable)

We will reply with instructions within 1–2 working days.

6. Refund Processing Time

Refunds are processed within 5–7 working days after we receive and inspect the returned item.

Your bank may require additional time to clear the funds to your account.

7. Questions or Assistance

We’re happy to help at any stage.
Contact us at enquiry@headacheclinic.co.nz for any shipping or returns enquiries.