Terms of Service — The Headache Clinic

These Terms of Service (“Terms”) outline the conditions under which you may access and use The Headache Clinic’s services, website, and products. By booking an appointment, using our services, or visiting our website, you agree to these Terms.

1. Nature of Services

The Headache Clinic provides assessment, diagnosis, and treatment for headaches, migraines, concussion, vertigo, and related conditions.

Our services are delivered by trained and qualified clinicians.
We do not replace emergency medical services.

If you are experiencing severe symptoms or a medical emergency, call 111 or seek immediate medical care.

2. Appointments and Cancellations

2.1 Booking

Appointments may be scheduled online, by phone, or in person.

2.2 Cancellation Policy

A cancellation fee may apply for:

• Late cancellations
• Missed appointments

This ensures fair scheduling for all clients.

2.3 Rescheduling

You may reschedule appointments subject to availability.

3. Client Responsibilities

By attending The Headache Clinic, you agree to:

• Provide accurate and complete health information
• Follow clinician instructions where safe and reasonable
• Ask questions when clarification is needed
• Inform your clinician of any changes in your condition

4. Payment Terms

Payment is required at the time of service unless alternative arrangements have been approved.

We accept:

• EFTPOS
• Credit/debit cards
• Online payments

Pricing may be updated at any time.

5. Products and Online Purchases

If purchasing products online or in clinic, you agree that:

• All prices are in New Zealand dollars unless otherwise specified
• Payment must be completed before dispatch
• Our Shipping Policy and Returns Policy apply

6. Intellectual Property

All content associated with The Headache Clinic—including branding, images, text, website materials, and educational resources—is owned by us unless otherwise stated.

You may not reproduce, distribute, or modify any content without written permission.

7. Disclaimer and Limitation of Liability

While we aim to provide high-quality, evidence-informed care, we cannot guarantee specific outcomes.

To the fullest extent permitted by New Zealand law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss resulting from misuse of services or information
• Website downtime, technical disruptions, or errors

Our total liability is limited to the amount paid for the relevant service or product.

8. Website Use

When accessing our website, you agree not to:

• Attempt unauthorised access or interfere with website functionality
• Upload harmful or malicious content
• Misuse any booking or contact features

We may restrict access to the website for inappropriate use.

9. Privacy

Your use of our services and website is also governed by our Privacy Policy, which outlines how we collect and manage personal information.

10. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on our website.

Your continued use of our services indicates acceptance of updated Terms.

11. Contact Us

For questions regarding these Terms, please contact us at:
Email: enquiry@headacheclinic.co.nz